Refund Policy

1. Overview
At Decor It Up Balloons, customer satisfaction is important. This Refund Policy outlines how refunds, cancellations, and reschedules are handled for our services and products.

​

2. Deposits

• Deposits are required to secure your booking.

• Deposits are non-refundable unless otherwise stated at the time of booking.

​

3. Cancellations

• If you cancel your booking [10 days] before the event, you may be eligible for a partial refund of your payment, minus the non-refundable deposit.

• Cancellations made less than [10 days] prior to the event are non-refundable.

​

4. Rescheduling

• You may request to reschedule your event.

• Reschedules are subject to availability and must be made at least [14 days] before the original event date.

• Deposits may be applied to the new date.

​

5. Products Purchased

• For physical products purchased through our website, refunds are only available for defective or damaged items.

• You must contact us within [5 business days] of receiving the item to request a refund or exchange.

• Shipping costs are non-refundable.

​

6. How to Request a Refund
To request a refund, please contact us at:
Email: [info@decoritupballoons.com]
Phone: [561-200-9682]
Provide your booking details, payment confirmation, and reason for the refund.

​

7. Exceptions

• Custom or personalized balloon designs may not be eligible for refunds unless there is a defect or error on our part.

• Refunds are at the sole discretion of Decor It Up Balloons.

​

8. Processing

• Approved refunds will be processed within [15 business days] to the original payment method.