Refund Policy

1. Overview
At Decor It Up Balloons, customer satisfaction is important. This Refund Policy outlines how refunds, cancellations, and reschedules are handled for our services and products.

2. Deposits

• Deposits are required to secure your booking.

• Deposits are non-refundable unless otherwise stated at the time of booking.

3. Cancellations

• If you cancel your booking [10 days] before the event, you may be eligible for a partial refund of your payment, minus the non-refundable deposit.

• Cancellations made less than [10 days] prior to the event are non-refundable.

4. Rescheduling

• You may request to reschedule your event.

• Reschedules are subject to availability and must be made at least [14 days] before the original event date.

• Deposits may be applied to the new date.

5. Products Purchased

• For physical products purchased through our website, refunds are only available for defective or damaged items.

• You must contact us within [5 business days] of receiving the item to request a refund or exchange.

• Shipping costs are non-refundable.

6. How to Request a Refund
To request a refund, please contact us at:
Email: [decoritup6@gmail.com]
Phone: [561-200-9682]
Provide your booking details, payment confirmation, and reason for the refund.

7. Exceptions

• Custom or personalized balloon designs may not be eligible for refunds unless there is a defect or error on our part.

• Refunds are at the sole discretion of Decor It Up Balloons.

8. Processing

• Approved refunds will be processed within [15 business days] to the original payment method.